Federal Reserve Plaza is a secure building, with careful procedures to safeguard the well-being of our employees, visitors and guests. The building can be accessed via the Main Lobby on Atlantic Avenue weekdays from 7:30am – 6:00pm. The Summer Street Employees’ Lobby operates 24 hours a day, 7 days a week. An active identification (ID) badge is necessary for admittance for all staff. Visitors must provide a government-issued ID, and are issued visitor badges granting access to their specific destination within the building; these badges must be visible at all times.
Business Hours, Off-Hours and Holiday Services
Normal business hours are weekdays 8:00am – 5:00pm. Heating, ventilation, and air conditioning services (HVAC) are provided free of charge 8:00am - 6:00pm, and on Saturdays from 8:00am – 1:00pm. See Building Services.
Federal Reserve Plaza observes federal holidays, and HVAC services, Housekeeping services and service elevator staffing are not provided when the Federal Reserve Bank of Boston is closed. To arrange for these services off-hours or for holiday service, submit a Service Request.
Staff ID Badges
All building employees must obtain a photo ID badge prior to working on the premises. ID badges are provided by the Law Enforcement Unit (LEU), located on the Ground floor, weekdays 8:00am - 3:00pm, no appointment is necessary. When visiting the ID Unit, staff members must present a completed ID authorization form, executed by one of their firm’s authorized signatories.
Staff members who have lost their ID badges must obtain a temporary building pass from the LEU officers in the Main Lobby or the Summer Street Lobby in order to enter the building.
Promptly report missing or lost identification badges to the LEU Control Center at 617.973.3602.
The LEU maintains for each company a list of signatures of the personnel authorized to execute ID forms for staff - the Delegation of Authority to Approve ID Forms. Tenant Representatives are responsible for updates to this Delegation for their firms, and can obtain a new blank form, when changes occur, by contacting the Tenant Liaison.
Contractors & Vendors
Contractors and vendors who require access to tenant floors before or after normal business hours require clearance. Tenant Representatives should submit a Work/Contractor Form specifying their company; the contractor information; and the date, time, and purpose of visit, at least 2 business days in advance. Tenant Representatives must make arrangements for access to their offices, and tenant firms assume all responsibility for the contractor/vendor while on their premises.
Individual visitors may be registered with the LEU lobby posts by emailing the LEU Supervisors with visitor name, date of visit and estimated arrival time, To register a group of visitors for your firm, use the Visitor Registration Form for Groups. (You will need to save it to your desktop and email to LEU Supervisors.)
Staff members removing property from the building must have an authorized property removal slip, executed by one of their firm’s authorized signatories, and should be prepared to show the form if asked by an LEU officer.
The LEU maintains for each company a list of signatures of the personnel authorized to execute Property Removal forms for staff - the Delegation of Authority to Approve Property Removal. Tenant Representatives are responsible for updates to this Delegation for their firms, and can obtain a new blank form, when changes occur, by contacting the Tenant Liaison.
Lost and Found
To report lost articles, contact the LEU Lost and Found at 617.973.3601 (after 4pm or on weekends call 617.973.3602). Recovered property may be turned in to any LEU personnel.